Innovating new ways to engage with residents and increase retention.
With Modern Message, we get a robust picture of our resident experience. I can truly gain a better understanding of how I can improve upon those experiences and add value for our investors and stakeholders, which include our residents and onsite team members.
Establishing meaningful and frequent connections between onsite teams and their residents
Informing business decisions with real-time, data-driven insights into what motivates resident behavior and satisfaction
Nurturing relationships through attentiveness and engagement making each resident's decision to stay an easy one
Identifying pivotal milestones and touch points while staying active and influential every step of the way
Enjoying reciprocal appreciation by making a positive and lasting impression on each resident
Positively affecting each resident’s experience in ways not possible before Modern Message
Resident participation rate with Community Rewards is roughly 42%, but we are currently sitting at about 52% participation and we've had over 14,000 reviews written at a 4.4 star rating.
Community Rewards has been very effective thanks to its integration with RentCafe and Entrata. It makes it an automated process for our property managers to sync all our resident data and reviews.
Ariel Garcia, Director of Marketing
Pinnacle Campus Living
