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The Experts in Resident Engagement & Loyalty

Innovating new ways to engage with residents and increase retention.

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We're in This Together 

Modern Message’s homegrown products and tailored support are trusted by over 700 Multifamily and Student Housing companies—partnerships that have realized astounding results.

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Join Us

Leading the Evolution of Engagement

Modern Message believes the most valuable community is one that’s engaged. As masters of the resident journey, we empower our customers to earn the reputation and relationship equity necessary to attract and retain residents through our flagship product—Community Rewards.

Influencing the Power of Experience

Our investment in capturing resident insight through intelligent data and user-friendly platforms inform business decisions proven to increase loyalty, retention, and revenue. There’s more to a resident’s apartment experience than their apartment.

Highmark Residential
Susan Goff
Director of Brand Management

With Modern Message, we get a robust picture of our resident experience. I can truly gain a better understanding of how I can improve upon those experiences and add value for our investors and stakeholders, which include our residents and onsite team members.

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Our Foundation for Engagement

Modern Message has pioneered six core concepts pivotal to strengthening relationships between property management teams and their residents. These concepts are the foundation of our engagement products and the heartbeat of our dedication to customer service and education.

Resident Engagement

Resident Engagement

Establishing meaningful and frequent connections between onsite teams and their residents

Resident Intelligence

Resident Intelligence

Informing business decisions with real-time, data-driven insights into what motivates resident behavior and satisfaction

Resident Retention

Resident Retention

Nurturing relationships through attentiveness and engagement making each resident's decision to stay an easy one

Resident Journey

Resident Journey

Identifying pivotal milestones and touch points while staying active and influential every step of the way

Resident Sentiment

Resident Sentiment

Enjoying reciprocal appreciation by making a positive and lasting impression on each resident

Resident Experience

Resident Experience

Positively affecting each resident’s experience in ways not possible before Modern Message

Come Grow With Us

We highly value the relationships with our Partners and are passionate about growing together! Are you ready to join us?

Multifamily Clients

774

Multifamily Clients

Active Communities

4,506

Active Communities

Residents Engaged

1.74M

Residents Engaged

I'm Ready to Grow

Maximizing Relationships

We believe relationships are the core of success. Participating in a variety of associations allows us to be a better partner and service provider.

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Gables Residential
Kevin Patterson
Marketing Operations Manager

Resident participation rate with Community Rewards is roughly 42%, but we are currently sitting at about 52% participation and we've had over 14,000 reviews written at a 4.4 star rating.

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Community Rewards

Our industry-leading resident engagement platform empowers you to create resident advocates through rewarding experiences.

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In Partnership With Your Technology

Community Rewards seamlessly integrates with your property and reputation management platforms.

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Community Rewards has been very effective thanks to its integration with RentCafe and Entrata. It makes it an automated process for our property managers to sync all our resident data and reviews.

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Ariel Garcia, Director of Marketing
Pinnacle Campus Living

Staying on Message

Stay current with our latest blog posts, press releases, and news articles.