Innovating new ways to engage with residents and increase retention.
With Modern Message, we get a robust picture of our resident experience. I can truly gain a better understanding of how I can improve upon those experiences and add value for our investors and stakeholders, which include our residents and onsite team members.
Resident participation rate with Community Rewards is roughly 42%, but we are currently sitting at about 52% participation and we've had over 14,000 reviews written at a 4.4 star rating.
Community Rewards has been very effective thanks to its integration with RentCafe and Entrata. It makes it an automated process for our property managers to sync all our resident data and reviews.
Ariel Garcia, Director of Marketing
Pinnacle Campus Living
