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Customer  Testimonials

Don't take our word for it. 

See why our customers love us!

"The Modern Message team have been incredible to work with! 

They completely blew our minds with our white-label platform, Captivate. Resident participation rate is roughly 42%, but we are currently sitting at about 52% participation and we've had over 14,000 reviews written at a 4.4 star rating."

Kevin Patterson
Marketing Operations Manager
Gables Residential


"You all have exceeded my expectations!

Modern Message is the only company that can help us increase resident engagement and create a real community. We've searched, there aren't any other options out there. Community Rewards is an affordable, user-friendly product and their customer service is amazing."


Laurie Frias
Southwest Director of Marketing
Lincoln Property Company


"The number one the thing I'd tell you if you're looking to build a sense of community, this is the platform I'd tell you to enroll in.

One of the biggest factors for us using Community Rewards is it's in the name of the product. It is building a community. Once everyone realizes they're apart of this community - our corporate and on-site teams, as well as our residents - this becomes the benefit of this product."


Susan Goff
Director of Brand Management
Highmark Residential

Highmark Logo_RGB-1

"We see this product working, and working well.

I’m amazed by the value Community Rewards has brought to our communities. We look at where we started before Community Rewards and where we’re at now, and it just continues to grow. Everything from resident participation, reputation scores, and social engagement have increased.


Ariel Garcia
Director of Marketing
Pinnacle Campus Living

"I would recommend Modern Message to any management company looking to gain an edge.

We have been a Community Rewards client for almost four years, and it is one of the most effective marketing tools that we utilize. Our team uses this platform to improve the resident life experience, and it also helps expand our social media marketing efforts. The review tool along with being able to identify your advocates is also invaluable."

Ryan McGahan
National Marketing Director
Homestead U


I absolutely adore Community Rewards.

Now that it feeds into, my time spent managing reviews is cut in half! I also get to hear from residents that I may not hear from as much without this tool. My residents truly enjoy posting to get rewards and are competing for the top of the leaderboard! I highly recommend it to everyone!”

Melissa Head
Property Manager

"Absolutely love the program, and we know you will too!

My tip would be to make sure you get your team involved. Make it not only something fun and rewarding for your residents but for your staff as well. Utilize the Custom Actions and Polls features to improve resident engagement.”

Erika Schlata
Regional Supervisor
Fairfield Residential

"I would highly recommend other apartment communities jump on board.

I love Community Rewards! It helps my residents feel a sense of community. As a Property Manager, I like to use it to create polls and custom actions as a way for us to engage with our residents.


Rebecca Gaskill
Community Director
Highmark Residential


“Community Rewards makes my day easier!

It is so great for our property in regard to reviews! It is so easy for me to repost reviews on Facebook and Twitter. Polls are a great way to find out interest in future events.”


Cindy Mauld
Property Manager