With Modern Message, we get a robust picture of our resident experience. I can truly gain a better understanding of how I can improve upon those experiences and add value for our investors and stakeholders, which include our residents and onsite team members.
In today’s day and age, engagement is critical to making people feel valued. With the advent of technology, those engagement points throughout the lifecycle of the resident become extremely important. We embrace engagement, and everything we do marketing-wise is connected to loyalty and retention.
I would recommend Modern Message to any management company looking to gain an edge.
We have been a Community Rewards client for almost four years, and it is one of the most effective marketing tools that we utilize. The review tool along with being able to identify your advocates is also invaluable.
Loyalty Programs heavily influence customer behavior...
"I am more likely to recommend brands with good loyalty programs."
"Programs make me more likely to continue doing business with brands."
"I modify my brand spend to maximize loyalty benefits."
*Bond Brand Loyalty Report – 2018